FAQ

Frequently Asked Questions

We’ve got you covered, pretty! Find answers to some of our most frequently asked questions below.

ORDERS

Can I change or cancel my order?

We begin processing orders as soon as possible, so changes or cancellations are not guaranteed. If you notice an issue with your order, please contact us as soon as possible and we’ll do our best to assist you.

I entered the wrong shipping address. What should I do?

Please contact us as soon as possible with your order number and the correct address. If your order has not yet been processed or shipped, we may be able to update it.

Once an order has shipped, Pretty On Duty cannot guarantee that the shipping address can be changed.

I didn't receive an order confirmation. What should I do?

First, check your spam or junk folder and make sure you entered the correct email address at checkout. If you still cannot locate your confirmation, please contact us for assistance.

SCRUB CAPS

What style of scrub caps do you sell?

Pretty On Duty offers cute, stylish scrub caps designed for healthcare professionals who want to add a little personality to their workday.

Available styles and designs may vary, so check each product listing for specific details.

Are your scrub caps adjustable?

Please refer to the individual product description for fit and adjustment details, as features may vary by style.

Will the colors and patterns look exactly like the photos?

We do our best to photograph and display our products as accurately as possible. However, colors may appear slightly different depending on your device or screen settings.

Pattern placement may also vary from cap to cap due to the way printed fabric is cut. This makes each cap a little unique! 

How do I care for my scrub cap?

For the best results, follow the care instructions 

Machine wash cold with like colors on a gentle cycle. Air drying is recommended to help preserve the print and color. If needed, tumble dry on low. Do not bleach.

To help preserve the color, shape, and quality of your scrub cap, we recommend handling it with care and avoiding harsh cleaning products unless otherwise stated.

SHIPPING

How long does it take to process my order?

Orders require processing time before they are shipped. Current processing estimates will be provided on our website or during checkout.

Processing time and shipping time are separate.

How long will shipping take?

Delivery times depend on the shipping method, carrier, destination, and other factors outside of our control.

Once your order ships, you’ll receive tracking information when available.

What happens if my package is delayed?

Carrier delays can occasionally happen after an order leaves our hands. Please use your tracking information for the latest delivery updates.

If your tracking information appears unusual or your package has been significantly delayed, contact us and we’ll help however we can.

What if my package says delivered but I don't have it?

If your tracking shows that your package was delivered but you cannot locate it, please check around your delivery area and with members of your household or neighbors who may have received it.

You may also need to contact the shipping carrier for additional delivery information.

RETURNS & ORDER ISSUES

Do you accept returns or exchanges?

Please review our current Return & Refund Policy before purchasing for complete information regarding return and exchange eligibility.

For hygiene reasons, certain products may not be eligible for return once worn, used, or opened.

What if I receive the wrong or damaged item?

We want you to love your Pretty On Duty order!

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We’ll review the issue and provide the appropriate next steps.

What if I ordered the wrong item?

Customers are responsible for reviewing their order details before completing checkout. Please contact us as soon as possible if you notice a mistake. We cannot guarantee changes once an order has entered processing.

PRODUCTS & RESTOCKS

Will sold-out designs be restocked?

Some of our most-loved designs may return, while others may be limited releases.

Follow Pretty On Duty on social media and join our email list to stay updated on restocks, new drops, and special releases.

Do you release new designs?

Absolutely! Pretty On Duty plans to offer new styles and designs so you can switch up your workday look.

Keep an eye on our website and social media for upcoming drops. 

Still Have Questions?

We’re happy to help! 

Contact Pretty On Duty through our customer service email support@prettyonduty.com

Please include your order number when contacting us about an existing order so we can assist you more quickly.

Pretty On Duty
Designed with love. Made for long shifts.
Because you deserve to feel pretty on duty.